Polestar Account Transfer Guide

Please transfer your account to: sales@cardino.de

Essential Steps for a Smooth Transfer of Ownership when Selling Your Polestar Vehicle

Are you interested in selling your Polestar and wondering about the process of transferring your account and resetting your car data? Or perhaps you have already successfully sold your Polestar and now need guidance on how to transfer ownership and ensure a fresh start for the new owner. Look no further! In this blog article, we will provide you with a comprehensive guide on how to transfer your Polestar account and reset your car data, ensuring a seamless transition and peace of mind for both sellers and buyers. Let's delve into the steps and make the process hassle-free for you!

Q: How can I remove the link between the vehicle and the Polestar app?

Before uninstalling the Polestar app, it is important to remove the link between the app and the vehicle to prevent any connectivity issues in the future.

A: Follow these steps:

• Open the Polestar app.
• Navigate to the "Manage" tab.
• Select the phone that is linked to your vehicle.
• Tap "Disconnect" to remove the link.

Alternatively, you can remove the link through the vehicle's center display:

• Access your user profile in the center display.
• Go to "Digital Key and remote functions."
• Select the phone that is linked to your vehicle.
• Tap "Unpair this phone" to remove the link.

Q: How can I reset the user data in my Polestar vehicle?

To protect your privacy and ensure a fresh start for the new owner, it is recommended to reset the user data in your Polestar vehicle.

A: Here's how you can do it:

• Tap the menu button on the center display.
• Go to "Settings" and find the "System" or "Reset options" section.
• Within this section, you can reset specific settings such as app settings or perform a factory reset to delete all profiles, user data, connected keys, and personal settings. Please note that performing a factory reset requires all of the vehicle's keys to be inside the vehicle.

If you are selling with us: once you have successfully reset your vehicle, we will add it to our account. You won't have to do anything after that point — we will take care of the rest of the process.